Privacy Policy
Privacy Policy
This Privacy Policy explains how Genesis AI collects, uses, stores, protects, and processes your personal data when you access our website and use our courses, services, or related features.
By using this website or providing your personal data, you acknowledge that you have read and agreed to this Privacy Policy.
1. Information We Collect
We only collect information necessary for providing our services. This may include:
1.1 Information You Provide to Us
- Name
- Email address
- Phone number
- Account login details
- Course registration information
- Responses to forms, surveys, or support requests
1.2 Information Generated During Your Usage
- Course progress and viewing history
- Learning records
- Community interactions
- Communications with our support team
1.3 System-Generated Information
- Device and browser type
- Login and access timestamps
- Website activity logs
We do not store your full credit card details.
All secure payments are handled by third-party payment providers.
2. How We Use Your Personal Data
We use your information for the following purposes:
2.1 To Provide the Services You Purchased
- Course access
- Sending important course notifications
- Delivering course materials
- Community access
2.2 To Improve User Experience
- Tracking learning progress
- Enhancing course content & system performance
- Providing customer support
2.3 Operational and Administrative Purposes
- Identity verification
- Payment confirmation and account management
- System maintenance and security
- Sending service-related updates
2.4 Marketing Communications
We may send emails or messages regarding:
- New courses
- Resource updates
- Promotions
You may opt out anytime.
3. How We Protect Your Data
We implement reasonable technical and administrative measures to safeguard your personal data, including:
- Restricted internal access
- Secure data transmission
- Trusted third-party service providers
- Regular system monitoring and protection
Although no system is 100% secure, we take all practical steps to protect your information.
4. Sharing Your Personal Data
We do not sell your personal data.
We may share data only when necessary with:
- Payment service providers
- Email delivery services
- System security and maintenance providers
- Technical support teams
- Legal or government authorities (if required by law)
These partners may only use the data to perform their designated functions.
5. Data Retention
We retain your data only for:
- As long as your account remains active
- As long as your course / membership period is valid
- As long as required by law or operational needs
When you request data deletion, we will remove it within a reasonable period unless certain information must be retained by law.
6. Your Rights Under PDPA (Malaysia)
You have the right to:
- Access your personal data
- Request updates, corrections, or deletion
- Withdraw consent (within legal limits)
- Opt out of marketing communications
To exercise these rights, contact us at the email below.
7. Third-Party Services
We may use third-party platforms to deliver our services, such as:
- Video hosting & streaming
- Email communication tools
- Payment gateways
- Customer support systems
These providers may process limited personal data only as required to perform their functions.
8. Use by Minors
Our services are primarily intended for adults.
Minors should use our website only with guardian approval.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
By continuing to use our website, you acknowledge and accept the updated terms.
10. Contact Us
For data access, corrections, deletion requests, or general inquiries, please contact:
Email:
WhatsApp:
We will respond as soon as possible in accordance with PDPA requirements.
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